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Residents opt in once at the summer concert series and stay reachable for the parade, the road closure and next year's road race. Consent is logged for four years, so the record survives the audit and the records request.

Text me a link Get the procurement pack

By texting "Text me a link," you agree to receive SMS messages from Hexoglyph Holdings LLC dba MustardSMS. Msg & data rates apply. Reply STOP to opt out. Reply HELP for help. We will not share mobile information with third parties for marketing purposes. See our Privacy Policy and Terms for details.

98 / 20

texts read out of a hundred, against emails opened by residents

3m 40s

to reach 14,200 residents with a closure notice

4 yrs

of consent records kept for TCPA and public records requests

1

number for every event the city runs, year after year

What the city actually runs

Same number, every event on the calendar.

  • Summer concert series

    Rain dates, lineup changes and parking. Residents opt in at the first show and hear about the rest of the season without a new signup.

  • Parades and street festivals

    Step-off times, route detours, vendor load-in windows and lost-child protocol, answered without staffing a phone line.

  • Road closures and construction

    DPW sends the notice, the assistant fields the detour and trash-pickup questions all week.

  • Municipal road races

    The town 5K and the holiday fun run get the same wave and bib logic as a private race, on the city's own number.

  • Weather and seasonal notices

    Parking bans, beach closures, hydrant flushing. One list, targeted by district when you need it.

  • Civic notices

    Polling location changes, town meeting reminders and public hearing notices, with the consent record to prove opt-in.

Friday, 4:12 PM

A water main breaks. Main Street closes in an hour.

DPW calls it in, you send one broadcast, and 14,200 residents know before they leave work. The assistant then handles the follow-up questions about detours and trash pickup all weekend.

Broadcast · 14,200 residents · 3 min 40 s

Main St closed between Ocean and Sea from 5 PM tonight through Sunday. Detour via Harbor St. Trash pickup unchanged.

Is trash still Monday with Main St closed?
AI · 2.4s · from DPW notice Yes. Monday pickup is unchanged. Put barrels at the Harbor St end of your driveway.
¿Cuánto tiempo estará cerrada la calle?
AI · 2.7s · translated Hasta el domingo por la noche. Desvío por Harbor St.
Who do I call about a damaged mailbox?
Held for staff · needs a person Passed to the DPW office with your address. Someone will call you back.

Compliance

Built to pass the city's review.

Carrier registration, consent capture and opt-out handling are part of the product, not a checklist you maintain. Hand this section to procurement and stop fielding the questions.

  • 10DLC registered

    Brand and campaign registered with The Campaign Registry before the number goes live.

  • A2P approved

    Approved throughput on AT&T, T-Mobile and Verizon, so a closure notice is not filtered.

  • Consent log, 4 years

    Every opt-in stores timestamp, source, IP and the exact disclosure text shown.

  • Opt-out handling

    STOP, UNSUBSCRIBE, CANCEL and QUIT honored instantly and permanently, across channels.

  • Public records ready

    Export the full message and consent history as CSV or PDF for a records request.

  • Data handling

    Encrypted at rest and in transit. Resident lists deleted on your schedule, 60 days to 1 year.

Standard disclosure, used verbatim at every opt-in point: by texting, you agree to receive SMS messages from Hexoglyph Holdings LLC dba MustardSMS. Msg & data rates apply. Message frequency varies. Reply STOP to opt out. Reply HELP for help. We will not share mobile information with third parties for marketing purposes. Consent is not a condition of registration or purchase.

What procurement asks first

Can we pay by purchase order?
Yes. W-9, certificate of insurance, a security overview and a sample PO are downloadable without a sales call. Invoicing is available on the Elite and Big Jug plans.
Who owns the resident list?
The city does. Export it whenever you want, and it is deleted on your schedule. We never message your list for our own purposes or share it.
What happens to messages under a records request?
Every message and consent event is exportable as CSV or PDF with timestamps, so the clerk can produce a complete record without calling us.
Do residents need to opt in again each event?
No. One opt-in covers the events they signed up for, and they can narrow or stop it any time by text. That is the whole point of keeping one number.

Start with one event. Keep the number.

Run the concert series on the free plan. The opt-in list you build there is the list you broadcast to next February.

Text me a link Request a PO quote

By texting "Text me a link," you agree to receive SMS messages from Hexoglyph Holdings LLC dba MustardSMS. Msg & data rates apply. Reply STOP to opt out. Reply HELP for help. We will not share mobile information with third parties for marketing purposes. See our Privacy Policy and Terms for details.